Frequently Asked Questions
General Questions
Troy Rides is a premium taxi service offered by Troy Harris Enterprises, providing comfortable, efficient rides with high-quality vehicles and professional drivers.
We understand that plans change. If you need to cancel your ride, here’s how our cancellation policy works: • Full Refund: If you cancel 15 minutes or more before your scheduled pickup time, you’ll receive a 100% refund of any prepaid fare. • Partial Refund: If you cancel within 15 minutes of your scheduled pickup time, 50% of the ride fare will be charged, and the remaining 50% will be refunded. This policy applies to all ride cancellations unless otherwise approved by us in writing.