Frequently Asked Questions
General Questions
Troy Rides is a premium taxi service offered by Troy Harris Enterprises, providing comfortable, efficient rides with high-quality vehicles and professional drivers.
We understand that plans change. If you need to cancel your ride, here’s how our cancellation policy works: • Full Refund: If you cancel 15 minutes or more before your scheduled pickup time, you’ll receive a 100% refund of any prepaid fare. • Partial Refund: If you cancel within 15 minutes of your scheduled pickup time, 50% of the ride fare will be charged, and the remaining 50% will be refunded. This policy applies to all ride cancellations unless otherwise approved by us in writing.
Yes. Due to high demand and limited capacity, we have introduced a night, weekend, rush hour, and holiday surge fee to ensure availability, prioritize timely pickups, and fairly compensate our drivers during peak times.
Account and Booking Questions
Customers may either request a round trip by messaging us directly or book two separate rides in advance. Round trip fares include additional mileage for the return. A 10-minute grace period is included for waiting; beyond that, 0.5 miles will be added for each additional minute of wait time.
Customers booking a ride with multiple stops as a single trip should first request a ride to the initial stop. After booking, please message us with the details of any additional stops. A 10-minute grace period is included per stop. Wait times beyond that will be charged as 0.5 miles per minute. Alternatively, separate rides can be scheduled in advance for greater flexibility.